Troubleshooting

  • Configuring port speed and duplex

    Sometimes customers may experience abnormal slow throughput result or packet dropped, which usually turns out to be caused by...

  • Reset the admin password

    Starting from firmware 5.4, Balance 305, 380 or above support admin password reset via the LCD panel. Admin password...

  • Enable Remote Assistance

    When you create a support ticket with the Support Team, you might be asked to enable the Remote Assistance...

  • Properly configuring your firewall

    We have written this quick walkthrough to help you properly configure your firewall rules. Configuring the proper port number...

  • Obtaining a Diagnostic Report

    Go through the following steps to obtain a Diagnostic Report from a Pepwave AP device: Connect to the Web...

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